Frozen & Burst Pipe Restoration in Newtown, Southbury & Danbury CT

What to do when your frozen pipes burst

There is a very distinctive sound to pipes freezing. It can best be described as a bang or clang. The sound is caused by water suddenly expanding into ice at the moment it freezes. It may not be accompanied by the sound of running water because, for a time, the ice will prevent leakage from occurring. When this happens:

• Turn off the main water valve immediately. It is typically located in a basement or utility room. Fast action can minimize damage from a burst pipe.
• Call New England Restoration right away. We have operators standing by 24/7. Instead of getting a recorded message, you can talk to a real person about your emergency. Our emergency crews are usually able to respond within 2 hours and handle the burst pipe clean up and restoration process.

If the ice in the pipe has thawed and water is flowing into your home:

• Note where the sound of running water is coming from.
• Shut off the main water valve, if you can do it safely, and call New England Restoration. Don’t take safety risks when you have flooding due to a burst pipe. Contact with an electrical switch or device while standing in water can cause shock or electrocution. It’s better to wait for New England Restoration technicians to arrive to ensure safe water removal and water damage repair.
• Move valuable items. As long as you can do so safely, move items that are wet or may be damaged by standing water. You can relocate these items to a dry area and take steps to clean and dry them out.